Privacy policy.

About this policy

GymCover is a trading name of Lang Broking Co Pty Ltd (ABN 61 702 374 972), a Corporate Authorised Representative (CAR No. 1323797) of Australian Broker Network Pty Ltd (AFSL 253131). In this policy, “GymCover”, “we” and “us” mean Lang Broking Co Pty Ltd.

This policy explains how we collect, use, disclose and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our licensee, as the holder of the licence we act under, also handles information about our customers under its own privacy policy, linked at the foot of every page.

What we collect

We collect personal information such as your name, contact details and, where relevant, payment details, along with the business information we need to assess your risk and arrange your cover (for example, your occupation, turnover, locations and claims history).

We usually collect it directly from you when you request a quote, buy a policy, make a claim, or get in touch, and sometimes from third parties such as the insurers we deal with on your behalf.

How we use it

We use your information for the purposes you’d reasonably expect: preparing quotes, arranging and administering your insurance, processing payments and claims, servicing your policies, meeting our legal and regulatory obligations, and staying in touch about your cover. We may also use de-identified information to improve our services. We don’t sell your data.

When we share it

To provide your cover we share your information with the insurers on your quote and, where relevant, premium funders, and with our licensee. We also share it with the service providers who help us operate, such as our IT, hosting, payments, communications and professional advisers, and where we’re required or authorised to by law. We only share what’s needed for these purposes.

Our website chat assistant

The chat on our website is an automated assistant powered by an AI model provided by Anthropic. When you use it, what you type (and, if you’re signed in or quoting, the details of your quote or policy that it needs to answer) is sent to Anthropic to generate a reply. We keep a record of the conversation so a broker can pick it up if you ask for one. Anthropic does not use this information to train its models.

The assistant gives general information only. Please don’t share information you’d rather not, such as health details, in the chat; ask for a broker instead.

Overseas disclosure

Our systems and your records are hosted in Australia (Sydney). Some of the service providers who help us operate are based overseas, and your information may be sent to or processed by them in the United States: Anthropic (our chat assistant), Google (address search when you type your business address, and our email inbox) and Resend (the service that sends our emails).

Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles, and we send only what each service needs to do its job.

Storing & securing your information

We hold your information in secure systems and take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. We keep it only for as long as we need it or the law requires, then take reasonable steps to destroy or de-identify it.

Marketing

If we send you updates about products or services that may be relevant to you, you can opt out at any time using the unsubscribe link in the message or by contacting us. We won’t use sensitive information for marketing without your consent.

Accessing & correcting your information

You can ask to access the personal information we hold about you, or to correct it if it’s inaccurate, out of date or incomplete, by emailing team@gymcover.com.au. We’ll respond within a reasonable time. Occasionally we may be unable to give access or make a correction where the law allows, and if so we’ll explain why.

Privacy complaints

If you have a concern about how we’ve handled your personal information, contact us at team@gymcover.com.au and we’ll look into it and respond. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version always lives on this page, and any material change takes effect once it’s published here.