The important
fine print.

PDS & policy wording

The Product Disclosure Statement (PDS) and full policy wording are issued by the insurer shown on your quote and policy schedule, not by GymCover. They set out exactly what is and isn’t covered, the limits, excesses, conditions and exclusions that apply.

We make the relevant PDS and policy wording available to you before you buy and again with your policy documents. Please read them and consider whether the cover suits your objectives, financial situation and needs before deciding. You can ask us for a copy at any time.

Financial Services Guide (FSG)

GymCover is a general insurance broker. This guide explains the services we provide, how we’re paid, and how to contact us. We arrange general insurance for gyms and studios by dealing with insurers on your behalf.

How we’re paid: our commission is included in the premium and shown to you in the price breakdown before you pay, along with any broker fee, GST, stamp duty and premium-funding costs. There are no hidden loadings.

Any advice we provide is general advice only. It does not take account of your particular objectives, financial situation or needs.

AFSL & licensing: GymCover is a trading name of Lang Broking Co Pty Ltd. Lang Broking Co Pty Ltd (ABN 61 702 374 972) is a Corporate Authorised Representative (No. 1323797) of Australian Broker Network Pty Ltd (AFSL 253131). We arrange general insurance as an insurance broking service.

Monthly payments & premium funding

Paying monthly is premium funding, not an insurer instalment plan. A premium funder pays your annual premium to the insurer in full at the start of the policy, and you repay the funder in 12 monthly instalments by direct debit. We arrange that funding on your behalf with Attvest Finance Pty Ltd. The funding contract is between you and Attvest, and its own terms and Direct Debit Request Service Agreement apply to it.

What it costs: monthly costs more than paying yearly, because funding has a cost. That cost is built into each instalment and shown in your price breakdown under “What’s in this price” before you pay, and nothing is added afterwards. Our broker fee is funded along with the premium, so it is inside your instalments too: nothing is charged outside the debits.

Direct debit: choosing monthly means giving a Direct Debit Request authorising debits from the account you nominate, monthly across the 12-month term. We hold those account details encrypted, use them only to set the debit up, and delete them once your policy is placed. Attvest issues its own Direct Debit Request Service Agreement with your funding contract. It governs the debits themselves, so please read it.

If a payment fails: your bank or Attvest may charge a dishonour fee, as set out in Attvest’s funding contract. If instalments stay unpaid, Attvest can cancel the funding contract, which can in turn lead to the insurer cancelling your policy for non-payment and leaving you uninsured. Tell us early if a payment is going to be a problem; it is almost always fixable.

If you cancel mid-term: any refund from the insurer goes to Attvest first, to clear what is left of the loan. Anything remaining after that is refunded to you. Cancelling the policy does not by itself end your obligations to Attvest.

Our interest: we may be paid a commission by Attvest for arranging your funding. Everything we are paid (insurer commission, our broker fee and any funding commission) is set out in our Financial Services Guide above.

These terms are a plain-English summary of how monthly works on this platform. Attvest’s own funding contract and Direct Debit Request Service Agreement are the binding documents, and they prevail if anything here differs from them. We will replace this summary with Attvest’s current terms once they are issued.

Privacy

We handle your personal information in line with the Australian Privacy Principles. Our full Privacy policy sets out what we collect and how we use, share and protect it, and how you can access or correct it.

Complaints

If something isn’t right, tell us. A real person will look into it. Contact us at team@gymcover.com.au and we’ll acknowledge your complaint and work to resolve it through our internal dispute resolution process, with a final response within 30 calendar days at most.

If you’re not satisfied with our response, you may be able to refer the matter to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme, at afca.org.au or 1800 931 678. Our licensee, Australian Broker Network Pty Ltd, is a member of AFCA.

Our licensee’s policies

Australian Broker Network Pty Ltd is the licensee responsible for the financial services we provide, and its policies apply to you.