Something not right? Tell us.

We take complaints seriously. Every complaint is acknowledged in writing straight away, looked at by a person, and we aim to resolve it as quickly as we can — within 30 calendar days at most.

If you’re not satisfied with our response, or we take longer than 30 days, you can take your complaint to the Australian Financial Complaints Authority (AFCA) — a free, independent external dispute resolution service. Visit afca.org.au or call 1800 931 678.